Refund policy

At PrintYourPup, every product is made to order and personalised specifically for you. Because every order is personalised, we do not accept returns, exchanges or refunds for change of mind once artwork creation or production has begun.

Before production begins, we'll email you an artwork preview for approval. Unlimited revisions are included before production, so you can request changes until you're happy with your artwork.

If we don't receive a response within 48 hours, we'll send you a reminder. If we still don't hear back after a further 48 hours, we'll proceed with production to help avoid unnecessary delays.

If your product arrives damaged, defective, contains a significant printing error, or you receive the wrong item, please contact us within 14 days of delivery. To help us resolve the issue as quickly as possible, please include clear photographs of the product and, where possible, the packaging. Once reviewed, we'll arrange a replacement and, where appropriate, may offer a refund.

If your order doesn't arrive within the expected delivery timeframe, please contact us. We'll investigate with the shipping carrier and, if the parcel is confirmed as lost in transit, we'll arrange a replacement or, where appropriate, may offer a refund.

If you need to update your shipping address, please contact us as soon as possible. We'll do our best to update your order before production begins. Once production has started or your order has been dispatched, we're unable to guarantee address changes.

If you have any questions about your order or this Refund Policy, we're always happy to help.

Email: support@printyourpup.com

Contact Page: printyourpup.com/pages/contact