šŸ›’ Ordering & Customization

How do I place an order?

Simply choose your favorite product (like a blanket, pillow, or mug), select your color and size, and upload a clear photo of your pet. Add to cart, check out, and you’re all set! Our team takes it from there.

What kind of photo should I upload?

Upload a bright, high-quality photo where we can clearly see your pet’s face and features. Good lighting and eye-level shots work best! (Blurry or dark photos can make it harder to capture your pet’s true personality.)

Can I see how my pet will look before it’s printed?

Absolutely! Within about 2 days, we’ll send you a custom mockup of your pet artwork on your chosen product. You’ll be able to approve it or request changes before anything is printed.

Do you offer revisions?

Yes — unlimited revisions! We want you to love your design, so we’ll make tweaks until you’re completely happy with it.

šŸŽØ Artwork & Design

Who creates the artwork?

Each portrait is drawn by our in-house artists — no filters or auto-generators here. It’s real digital vector art made with love and attention to detail.

Can I get a digital copy of my artwork?

At the moment, we only offer printed products. We don’t send digital copies of the artwork, but you’ll have it beautifully displayed on your chosen item!

🚚 Shipping & Delivery

How long will my order take to arrive?

From order to delivery, most customers receive their items in about 1½ weeks on average.

Here’s the breakdown:

  • Artwork mockup: up to 2 days
  • Revisions & approval: depends on how quickly you approve
  • Production: 2–4 days
  • Shipping: 2–4 days
Do you offer free shipping?

Yes — we offer free shipping within the U.S.

Do you ship internationally?

Currently, we ship within the U.S. only. We’re working on expanding internationally soon!

šŸ’¬ Revisions, Returns & Refunds

Can I cancel or change my order?

You can make changes or cancel your order before our artists start working on your pet’s illustration. Once artwork creation begins, cancellations may not be possible.

What if I’m not happy with my artwork?

We’ll work with you through unlimited revisions until you love it! If there’s an issue with the final product (like damage or a printing error), just reach out and we’ll make it right.

🐶 Product Care & Quality

Are your products high quality?

Yes! We print on premium materials that are soft, durable, and made to last. Whether it’s a cozy blanket or a mug that brightens your morning, quality is our top priority.

How should I care for my custom products?

Most of our fabric products (like blankets and pillows) are machine-washable on a gentle cycle. For best results, avoid harsh detergents and high heat drying.