Frequently Asked Questions

Choose your product, select your options, upload your pet photo and complete checkout. We’ll create your personalised artwork and email you an artwork preview before production begins.

Upload a clear, well-lit photo where your pet’s face is easy to see. Front-facing, eye-level photos usually produce the best results.

Yes. You can upload multiple photos if you’d like more than one pet included. Most orders feature one pet, but multiple pets are welcome.

Yes. Before production begins, we’ll email you an artwork preview so you can review your design and request any changes.

Yes. Unlimited revisions are included before production, so you can request changes until you’re happy with your artwork.

If we don’t receive a response within 48 hours, we’ll send you a reminder. If we still don’t hear back after a further 48 hours, we’ll proceed with production to help avoid unnecessary delays.

If you need to upload a different photo, please contact us as soon as possible. We’ll do our best to update your order before artwork creation begins.

Once your artwork has been approved, production typically takes 1–4 business days. Most US orders arrive within 2–5 business days after production.

Yes. We offer free shipping on all US orders.

Yes. Once your order has been dispatched, tracking information will be emailed to you so you can follow your delivery.

If you need to update your shipping address, please contact us as soon as possible. We’ll do our best to update your order before production begins. Once production has started or your order has been dispatched, we’re unable to guarantee address changes.

You may cancel your order before artwork creation begins. Once artwork creation or production has started, we’re unable to accept cancellations for change of mind because every order is personalised specifically for you.

Because every product is made to order and personalised, we do not accept returns or exchanges for change of mind once artwork creation or production has begun.

Please contact us within 14 days of delivery and include clear photos of the product and, where possible, the packaging. Once reviewed, we’ll arrange a replacement and, where appropriate, may offer a refund.

If your order doesn’t arrive within the expected delivery timeframe, please contact us. We’ll investigate with the shipping carrier and, if the parcel is confirmed as lost in transit, we’ll arrange a replacement or, where appropriate, may offer a refund.

Yes. Every PrintYourPup product is made to order and personalised specifically for you.

Yes. We use carefully selected production partners and premium materials to create personalised products you’ll be proud to display, gift and enjoy.

Products and artwork are intended for personal use only unless otherwise agreed in writing.