š Ordering & Customization
How do I place an order?
Simply choose your favorite product (like a blanket, pillow, or mug), select your color and size, and upload a clear photo of your pet. Add to cart, check out, and youāre all set! Our team takes it from there.
What kind of photo should I upload?
Upload a bright, high-quality photo where we can clearly see your petās face and features. Good lighting and eye-level shots work best! (Blurry or dark photos can make it harder to capture your petās true personality.)
Can I see how my pet will look before itās printed?
Absolutely! Within about 2 days, weāll send you a custom mockup of your pet artwork on your chosen product. Youāll be able to approve it or request changes before anything is printed.
Do you offer revisions?
Yes ā unlimited revisions! We want you to love your design, so weāll make tweaks until youāre completely happy with it.
šØ Artwork & Design
Who creates the artwork?
Each portrait is drawn by our in-house artists ā no filters or auto-generators here. Itās real digital vector art made with love and attention to detail.
Can I get a digital copy of my artwork?
At the moment, we only offer printed products. We donāt send digital copies of the artwork, but youāll have it beautifully displayed on your chosen item!
š Shipping & Delivery
How long will my order take to arrive?
From order to delivery, most customers receive their items in about 1½ weeks on average.
Hereās the breakdown:
- Artwork mockup: up to 2 days
- Revisions & approval: depends on how quickly you approve
- Production: 2ā4 days
- Shipping: 2ā4 days
Do you offer free shipping?
Yes ā we offer free shipping within the U.S.
Do you ship internationally?
Currently, we ship within the U.S. only. Weāre working on expanding internationally soon!
š¬ Revisions, Returns & Refunds
Can I cancel or change my order?
You can make changes or cancel your order before our artists start working on your petās illustration. Once artwork creation begins, cancellations may not be possible.
What if Iām not happy with my artwork?
Weāll work with you through unlimited revisions until you love it! If thereās an issue with the final product (like damage or a printing error), just reach out and weāll make it right.
š¶ Product Care & Quality
Are your products high quality?
Yes! We print on premium materials that are soft, durable, and made to last. Whether itās a cozy blanket or a mug that brightens your morning, quality is our top priority.
How should I care for my custom products?
Most of our fabric products (like blankets and pillows) are machine-washable on a gentle cycle. For best results, avoid harsh detergents and high heat drying.